By Susie Reese
Hyatt Ziva Puerto Vallarta officially opened earlier this year, and already it has created quite the buzz in the tourism industry. During the property’s official opening, the resort received the official announcement of its AAA Four Diamond status.
“Achieving the Four Diamond Award was one of our primary goals and certainly an honor!” exclaims Alexandre de Brouwer, managing director of Hyatt Ziva Puerto Vallarta. “It was truly an honor to receive this coveted rating so quickly.”
A Four Diamond Award-winning hotel offers incredible service, hospitality, and attention to detail, along with upscale amenities and luxuries. de Brouwer attributes the quality of the Hyatt Ziva’s service to this high-level achievement.
“What we are most proud of in receiving this award so quickly are the service and sincerity of our staff. We have a truly wonderful group of associates who welcome guests with ‘service from the heart,’ and truly make our guests feel at home.”
Though impeccable service is the keystone of a Four Diamond Award winner, Hyatt Ziva Puerto Vallarta provides scrumptious culinary delights, exquisite accommodations, and special touches that set the property’s all-inclusive experience as the new standard of luxury in Mexico. Coupled with a recent $20 million renovation and refurbishment, Hyatt Ziva Puerto Vallarta truly welcomes guests to a luxurious escape.
Upscale upgrades and beachfront wonders
The property has lured luxury seekers for more than 30 years as the Camino Real Puerto Vallarta and Dreams Puerto Vallarta, but with the reopening as Hyatt Ziva Puerto Vallarta, the resort has received a new main building and lobby to connect the resort towers while providing a location for the new pools, spa and hydrotherapy circuit, gym, restaurants, and lounges. The rooms and suites were also completely renovated.
“What guests now enjoy is a village-style atmosphere that enables them to enjoy the beautiful beach and find the perfect atmosphere for their mood – everything from the fun and excitement around the main pool with its activities and tasty food carts, to the quiet adult pool with its own lounge, perfect for reading and relaxing,” says de Brouwer.
But the best part of the resort isn’t the upgrades.
Points out de Brouwer, “What is truly unique about this resort is most of the restaurants, the fitness center, the spa, the wedding venues AND EVERY GUEST ROOM enjoy an ocean view. The new pools and decks have cabanas in addition to lounge chairs (some located in the pool) that afford ocean views.”
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La Estaces is the focal point of the resort, which sits on one of the only secluded beach alcoves in Puerto Vallarta. This allows Hyatt Ziva Puerto Vallarta to offer a wide range of water sports and activities, including kayak lessons and kayak fishing lessons.
“We also have the most beautiful spa with a spectacular ocean view that includes an indoor/outdoor lounge area overlooking the Pacific,” boasts de Brouwer.
The beach is quite spectacular as dolphins swim right up to the cove, allowing guests to feed them, and during the winter, guests can whale watch from the golden sand. It is also a traditional spot for sea turtles to lay their eggs every year, and guests can even release a baby turtle to sea.
So of course, de Brouwer’s favorite place in the resort includes the beach.
“It depends on the time of the day—probably under the shade of a thatched-roof palapa on the beach, sipping a refreshing signature cocktail during sunny hours and watching the sun vanish into the ocean on the terrace of the Sunset lobby bar at dusk.”
Going beyond luxury at Hyatt Ziva
Luxury at Hyatt Ziva Puerto Vallarta has a different connotation than most all-inclusive resorts. While every guest receives the usual three meals and snacks, unlimited domestic and international brand liquor, in-room mini-bar stocked daily, and Wi-Fi access, this property offers such refined inclusions as wine and tequila tastings, nightly turndown service, and complimentary use of the hydrotherapy circuit at the spa.
Emphasizes de Brouwer, “Our philosophy is to not only offer all of the expected amenities and services, but also to go beyond what a guest would normally receive in an all-inclusive experience and add those little extra touches and surprises.”
Among these extra touches: a welcome cocktail, marshmallow roasts over the property’s fire pits, and kayak fishing lessons. Food carts around the pool area offer local favorites like “street” style tortillas, homemade ceviche, and peeled papaya on a stick, because Hyatt Ziva also wants guests to enjoy Puerto Vallarta as a world-class destination.
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“We also like to incorporate the destination into our resort’s atmosphere, so guests not only experience the resort but have a sense of place,” explains de Brouwer. “The food carts provide genuine street-atmosphere for our guests, and activities such as our complimentary jungle tour actually allow our guests to experience the terrain of our destination.”
Love is in the fireworks
Puerto Vallarta is one of Mexico’s hot wedding destinations, and Hyatt Ziva Puerto Vallarta hosted its first wedding in January.
“The ceremony was at the beach directly in front of the ocean where the waves silenced to listen the most awaited word, ‘I do,’” remembers de Brouwer. “Right after the ceremony the wedding group enjoyed a cocktail hour and dinner at the beach with the sunset as our backdrop.”
The menu included a preferred drink prepared with tequila, and the ceremony ended with a fireworks spectacular.
The beach isn’t the only setting for weddings at Hyatt Ziva Puerto Vallarta. Included in the renovations was the addition of a spectacular sky wedding suite.
“Our exclusive sky rooftop-wedding suite is perfect for a sunset ceremony and reception,” explains de Brouwer.
The resort also offers three different wedding packages that include the basic needs of the bride and groom, like serene venues for ceremony and reception, live entertainment, salon/spa, florist, unique menus, customize decorations, and more.
Adds de Brouwer, “One of the wedding packages is totally complimentary based on a 15-night stay.”
Though Hyatt Ziva is a family-friendly resort, it does boast an adults-only section of the resort, including an adult-pool area, perfect for honeymooners.
Taste Hyatt Ziva Puerto Vallarta
One of the most important features of any all-inclusive resort is the food, so just what does Hyatt Ziva Puerto Vallarta offer guests? de Brouwer explains the exquisite culinary lineup of four internationally infused a la carte restaurants and a sumptuous buffet restaurant.
– BLAZE: This unique grill experience in Puerto Vallarta is next to the beach and offers a spectacular view of the Pacific. The menu includes Caribbean lobsters, steaks, and other meats, including lamb, as well as regional favorites such as Puerto Vallarta style ceviche. This scenic restaurant serves breakfast, lunch and dinner, and in the mornings offers traditional Mexican breakfasts and specialty Mexican cinnamon infused coffee.
– PUREZA: Also a beachside restaurant, Pureza offers a dinner menu inspired by authentic Asian specialties created with the freshest ingredients of Mexico’s Pacific coast.
– CASA GRANDE: Open for dinner, this restaurant offers authentic Mexican food with a Puerto Vallarta and Jalisco twist. It also features a Tequila Bar with the resort’s own Tequila Master who is available to help guests understand the nuances of tequila sipping, tequila food matching, and even tequila “flights” for tastings.
– MELANZANE: Feel the Italian spirit on the Pacific Coast of México at this Trattoria on the Terrace for lunch, featuring brick oven pizzas and, in the evening, fine Italian dining with a traditional antipasto bar.
– VIVAZ: This international buffet experience features chef cooking stations and fresh fruit stations where chefs are slicing fruit and preparing smoothies. Arranged like an exciting international market, the foods are displayed in colorful and appetizing arrays. There is a separate children’s buffet with bite-sized sandwiches, fresh fruits and vegetables, and healthy choices.
Don’t forget the food carts around the pool!
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About the Author
Susie Reese is a copywriter for FC USA Artworks. She loves to travel (you know it!) and has ventured extensively across North America. She enjoys short walks on the beach and comic cons. She writes On the Go: A Magazine for Travelers and on her free-time, comics and short stories.